Engineering Manager, Systems Reliability Engineering

Role overview

Lead a team responsible for engineering and modernizing the technology platforms used in retail stores. The role sets the direction for store systems and endpoint services, with an emphasis on automation, secure and reliable operations, and consistent technology across a distributed environment. It works closely with retail, product, infrastructure, security, and reliability partners.

Responsibilities

- Lead, coach, and develop a Store Platform Engineering team, supporting technical growth and delivery priorities. - Set and carry out a roadmap for endpoint management, device lifecycle services, platform modernization, and global standards. - Improve store operations through automation, self-service capabilities, and AI-enabled solutions. - Partner across business and technology teams to deliver dependable, secure platforms for store employees and customer-facing experiences. - Establish engineering practices, vendor management, and platform standards that support consistent service and long-term reliability.

Requirements

- 10–12 years of experience in platform engineering, endpoint engineering, retail technology, or enterprise technology. - Experience managing and developing technical teams in large, distributed environments. - Strong knowledge of endpoint and device lifecycle management and retail technology platforms. - Track record delivering automation, self-service, modernization, or standardization initiatives. - Bachelor’s degree in computer science, information technology, engineering, or a related discipline.

Nice to have

- Familiarity with endpoint management platforms such as Intune, Workspace ONE, or SCCM; store systems such as point-of-sale platforms; and automation or AI tools.

Benefits and work setup

- Full-time role, remote within the United States.