Senior Program Manager, iQueue for Inpatient Flow

Role overview Partner with hospitals and health systems to implement technology that improves inpatient flow, optimizes capacity, and helps patients receive the right care faster. As a Senior Program Manager, you will own end-to-end healthcare technology implementations from pre-kickoff through go-live, coordinating the many clinical, technical, and operational pieces that must come together for a successful launch.

Responsibilities - Own a portfolio of complex inpatient flow implementations, from kickoff through go-live and transition to Customer Success. - Build and execute detailed implementation plans covering milestones, deliverables, dependencies, resources, decisions, and timelines. - Lead deployments across multiple workflows and hospitals within a health system, coordinating onsite meetings and activities as needed. - Run customer and internal implementation meetings, establish action items, and drive accountability across customer and internal teams. - Coordinate discovery, technical implementation, workflow design, training, testing, readiness, and go-live activities across workstreams. - Continuously assess implementation health, proactively identify risks and dependencies, and manage escalations to resolution.

Requirements - Several years of experience leading complex, multi-stakeholder software implementations in a customer-facing setting. - Strong project leadership skills with a track record of driving accountability across internal and external teams. - Comfort in a fast-paced, customer-facing environment with willingness to travel 30 to 40 percent of the time. - Clear written and verbal communication skills for engaging clinicians, executives, and technical stakeholders.

Nice to have - Experience implementing enterprise healthcare technology or SaaS solutions. - Familiarity with inpatient hospital operations, patient flow, capacity management, or related workflows. - Background managing multi-product or multi-site implementations across large health systems. - Working knowledge of JIRA and Smartsheet. - Lean, Six Sigma, Agile, or other process improvement training or certification.

Benefits and work setup - Base salary range of $120,000 to $150,000 per year, with target bonus and stock options. - 401(k) match, comprehensive healthcare benefits, and generous paid time off plus parental leave. - Monthly reimbursements for skill building, wellness, transportation, and home office expenses. - Education reimbursement for select courses and programs. - Remote role, with employment restricted to specific U.S. states; offices available in Santa Clara, CA and Charlotte, NC for those who prefer onsite work.