Senior Site Reliability Engineer

Role overview Own reliability and production infrastructure across two SaaS platforms serving users in the United States and Europe. This is a hands-on senior individual contributor role with broad responsibility for availability, scalability, security, and cost control, working closely with engineering leadership and a lean development team.

Responsibilities - Define and track service level objectives for key customer workflows, and build useful monitoring and alerting. - Operate and improve cloud infrastructure across GCP and/or AWS, including Kubernetes, networking, autoscaling, and multi-region upgrades. - Manage ClickHouse or comparable columnar storage alongside PostgreSQL or MySQL, including replication, backups, recovery exercises, and capacity planning. - Automate infrastructure with Terraform or equivalent tools, including cloud, network, and CDN configuration. - Lead on-call response, incident analysis, and postmortems; turn findings into preventive changes. - Improve deployment safety, tenant isolation, security controls, compliance evidence, and infrastructure and AI service costs.

Requirements - At least 7 years in SRE, DevOps, platform engineering, or a related field, including 3 years of direct production ownership in SaaS. - Strong hands-on experience with GCP and/or AWS and production Kubernetes operations. - Demonstrated infrastructure-as-code experience with Terraform or a similar tool. - Production experience with a columnar database and PostgreSQL or MySQL. - Experience with distributed, multi-region services, observability, incident management, and automated delivery with progressive rollouts and rollback. - Sound independent judgment on technical risk and priorities, strong communication skills, and C1 or C2 English.

Nice to have - Experience with AI coding agents, Grafana ecosystem tools such as Prometheus and Loki, or SOC 2 or ISO 27001 audits.

Benefits and work setup - Fully remote role for candidates in Latin America, with substantial overlap with US working hours. - Senior, autonomous position with direct collaboration with the CTO. - USD compensation is based on experience; no specific amount is provided.