Senior Director, Solutions Engineering

Role overview Lead a customer-facing pre-sales organization supporting complex enterprise sales and account expansion in fundraising technology. The role combines technical solution design, tailored product demonstrations, proposal operations, and team leadership, with a focus on translating customer needs into clear solutions and improving the function’s impact on sales outcomes.

Responsibilities - Lead and develop Solutions Engineering and Proposal Management teams supporting strategic opportunities. - Guide technical discovery, use-case mapping, and demonstrations, from virtual sessions to multi-day on-site presentations. - Establish reusable demo assets, playbooks, training, certification, and quality standards to make customer engagements consistent and scalable. - Oversee enterprise RFP, RFI, and RFQ responses, coordinating reviews and input across internal teams and external vendors. - Set capacity plans, prioritization rules, intake processes, service expectations, and performance measures for pre-sales work. - Share recurring customer needs, technical gaps, and market feedback with product and implementation leaders.

Requirements - At least 8 years in enterprise SaaS solutions engineering, technical pre-sales, solution consulting, proposal management, or a related field. - Experience leading and scaling technical pre-sales, consulting, or proposal teams. - A track record of building or improving repeatable processes for discovery, demos, technical validation, capacity planning, and team performance. - Evidence of improving business outcomes such as win rates, deal velocity, technical validation, or team productivity. - Experience with complex enterprise proposals and strong organizational and cross-functional coordination skills. - Familiarity with fundraising, advancement, nonprofit, education, or healthcare workflows, including areas such as donor engagement, campaign management, or prospect development.

Benefits and work setup - Travel may reach 30% as needed. - Advertised compensation is CAD $240,000–$280,000 OTE annually, depending on experience, market benchmarks, and role complexity.