Sr Client Service Specialist, Commercial Card

Role overview

Provide senior-level support to commercial card clients, handling complex service requests and coordinating with internal teams and external vendors. The work spans account administration, transaction research, portal configuration and training, and support for product integrations.

Responsibilities - Respond to inquiries from clients, internal partners, and vendors about commercial card programs. - Maintain client accounts accurately and within service-level targets. - Support concurrent product integrations, including client training where needed. - Investigate escalations, identify root causes, and raise recurring issues for follow-up. - Customize client portal settings and explain available features. - Recommend process changes that improve service and operational efficiency.

Requirements - At least five years of experience in financial services, banking, or fintech. - At least two years working with commercial card products or platforms. - At least one year in relationship or client management, or a comparable role. - At least two years in customer service or another customer-facing position. - Strong written and verbal communication, problem-solving, prioritization, and cross-functional coordination skills. - Proficiency with Microsoft Office and common computer applications.

Nice to have

Experience with issuer processing systems such as TSYS, Fiserv, or DXC; vendor management; API, ERP, or CRM systems; and file transmission or feed management.

Benefits and work setup

The role is available to candidates across the United States. Employees near a designated office are expected to work onsite two days per week; those outside the office footprint may work remotely. The listed annual base salary range is $52,000–$80,000, with potential incentive compensation. Applicants must already be authorized to work full-time in the United States; visa sponsorship is unavailable.