Senior Delivery Partner (United States)

Role overview This Senior Delivery Partner role owns the client relationship and delivery strategy for one or more of the organization's largest and most strategic accounts, from onboarding through ramp and expansion. It is an individual contributor position that operates alongside a Client Partner, Solutions Engineer, and Project Manager within the account pod. The role centers on turning signed contracts into expanding partnerships by leading engagements with executive polish and credibility.

Responsibilities - Act as a trusted advisor to client stakeholders up to VP and C-level on their hardest hiring and talent problems. - Own the strategic narrative for the account, translating multi-year transformation themes into an aligned executive story. - Define the engagement strategy and roadmap, then own end-to-end execution from statement of work through go-live and steady state, including communications, training, and adoption measurement. - Surface account risk early and provide consistent, honest visibility into usage, adoption, satisfaction, and overall account health. - Coordinate relationship mapping across the pod and set the standard for how the team shows up to the client. - Pull in internal specialists such as workforce transformation, content, product, and data science teams, folding their input into one coherent client narrative. - Identify expansion opportunities (new teams, interview types, geographies) and partner with the commercial counterpart on pricing and contracting. - Translate field learnings into playbooks that raise delivery quality for the largest clients.

Requirements - 8+ years in client-facing delivery, engagement management, or consulting, including experience at a top consulting firm or in enterprise professional services or customer success at a technology company. - Track record owning complex, high-stakes relationships with Fortune 500 or comparable enterprise accounts from kickoff through renewal. - Demonstrated ability to lead cross-functional pods through influence rather than formal authority. - Comfort operating with executive stakeholders and earning trust at the VP or C-suite level. - Strong commercial instincts with experience shaping expansion opportunities alongside a counterpart. - Structured problem-solving under ambiguity, building the plan rather than waiting for one. - Excellent written and verbal communication, synthesizing broad input into clear narratives for clients and executives. - Willingness to travel on-site with clients up to roughly 30% of the time.

Nice to have - Background supporting technical hiring or interviewing products, programs, or talent acquisition transformations.

Benefits and work setup - Fully remote role; candidates must reside in CA, FL, IL, MA, MO, NY, OR, TX, or WA. - Immigration sponsorship is not available. - OTE made up of base salary plus annual bonus target, plus benefits and equity. - Listed base salary range: $170,000–$190,000 USD, with actual offer based on background, experience, and location. - Equal opportunity employer with accommodations available through the application process.