Forward Deployed Engineer

Role overview Help business customers implement and use a financial operations platform, while bringing their needs back into the engineering process. This remote, engineering-embedded position combines implementation, customer communication, and hands-on technical support; the work follows customer issues from diagnosis through resolution and product improvement.

Responsibilities - Serve as a primary technical contact, communicating with customers regularly through written channels and video calls. - Lead customer onboarding and implementation, including importing and configuring their data. - Investigate production issues and unusual cases, coordinate resolution, and keep customers informed of progress and trade-offs. - Translate customer requests into clear technical requirements and work with engineering colleagues to deliver improvements. - Participate in technical discovery and scoping with sales, and support customers through implementation.

Requirements - Strong technical ability and comfort working directly with customers in a high-ownership role. - Clear, professional English communication and the ability to explain technical issues and timelines. - Ability to diagnose problems, follow through on resolution, and manage customer expectations. - Comfortable coordinating across customer support, implementation, and software engineering work.

Benefits and work setup - Full-time remote role, with particular interest in candidates based in the Bay Area; the team works closely with founders and core engineers. - The listing indicates 1+ years of experience and a compensation range of $1,000–$100,000; the source does not clarify the pay period or structure.