Customer Service Agent (Remote, Tech Startup)

Role overview Provide friendly, responsive service to customers managing car and home insurance needs. This customer operations role combines inbound support, policy servicing, product guidance, and practical problem-solving in a fully remote, fast-changing environment.

Responsibilities - Respond to policyholder calls and help resolve questions or service needs. - Look beyond the immediate question to identify relevant coverage gaps, potential discounts, or upcoming renewal changes. - Learn the available insurance options and evolving app features so customers can make informed decisions. - Process policy updates involving vehicles, drivers, lienholders, and documents. - Share recurring customer feedback with product teams and suggest improvements to the service experience.

Requirements - Friendly, positive approach and willingness to work collaboratively. - Strong communication and problem-solving skills. - Reliable work ethic and care for customer needs. - Prior experience in customer service, sales, or hospitality is helpful but not required.

Benefits and work setup Fully remote, with work equipment provided. Scheduling options include five 8-hour days or four 10-hour days. The listed hourly pay is $19–$21, with stock options. Benefits described include medical, dental, and vision coverage, paid vacation, and a retirement plan with employer matching. Insurance licensing support is available, including payment for a property and casualty license if needed. Hiring is limited to residents of specified US states or Ontario, with eligible locations varying by employment type.