Customer Experience Advocate (Remote, Insurance Tech Startup)

Role overview This remote position focuses on delivering exceptional customer experiences within an insurance technology environment, helping consumers navigate coverage for their vehicles and homes. The role blends customer service with consultative sales, with team members guided into either a service or sales path through the interview process. It suits people who thrive in a fast-paced, fully remote setting and enjoy solving problems for customers.

Responsibilities - Handle inbound calls from shoppers and policyholders covering auto, home, motorcycle, and other policy types - Identify coverage gaps, available discounts, or renewal risks the customer may not have considered - Match customers to the right carriers from a broad panel of providers using deep product knowledge - Process service requests such as vehicles, drivers, lienholders, and policy documents - Surface customer feedback to product teams and watch suggestions ship quickly through a short feedback loop

Requirements - Genuinely friendly, positive attitude and willingness to work as part of a team - Strong work ethic and consistent follow-through - Strong problem-solving skills applied to customer scenarios - Strong communication skills across phone and written channels - Prior customer service, sales, or hospitality experience is a plus but not required

Nice to have - Willingness to obtain a property and casualty insurance license, often funded by the employer

Benefits and work setup - Hourly wage with uncapped commissions on the sales path; top performers historically earn six figures - Medical, dental, and vision coverage, 401K match, and paid vacation - Stock options as part of total rewards - Flexible scheduling options, including a 4-day, 10-hour week - Fully remote with provided work equipment - Hiring limited to specific U.S. states and Ontario, Canada