Manager, Services

Role overview A people leadership role managing a regional Professional Services team that delivers implementation and consulting engagements for Apple device management in enterprise environments. The role blends day-to-day service delivery with strategic contributions, including growing Professional Services reach and revenue within the region.

Responsibilities - Coach engineers to grow their technical and consulting skills, navigate career paths, and set clear direction that supports team development - Own the full talent lifecycle from recruiting and onboarding through ongoing development - Partner with sales, customer success, and other stakeholders to expand Professional Services reach and revenue in the region, shaping solutions that meet customer needs - Ensure consistent delivery of high-quality engagements and track utilization, customer satisfaction, retention, and revenue or margin metrics - Collaborate with service operations, technical enablement, support, sales, customer success, and revenue teams to align priorities and share knowledge - Maintain deep knowledge of Apple-focused products, enterprise IT integration patterns, and emerging strategies - Own senior-level escalations on delivery issues and resolve them as learning opportunities - Take on special projects and initiatives that support broader Services strategy

Requirements - 5+ years in Professional Services or a related industry - 3+ years of people management experience building and developing high-performing teams - 2+ years managing Professional Services teams in a SaaS environment - Strong people leadership with the ability to manage high-performers and build trust across the organization - Excellent communication skills across video, chat, email, and phone, with the ability to translate complex technical concepts for executive presentations

Nice to have - Experience with the Apple ecosystem including macOS, iOS, iPadOS, and tvOS - Background in enterprise IT integration patterns

Benefits and work setup Remote-first culture with emphasis on work-life balance, flexibility, and connection as one team. Inclusive hiring practices with accommodations available for candidates who need them.