Senior Customer Success Manager, Quantum Adoption & Technical Enablement

Role overview Help organizations adopt and get practical value from trapped-ion quantum computing as a senior, customer-facing technical advisor. The role combines hands-on platform guidance with quantum algorithm knowledge, customer education, troubleshooting, and feedback to internal product and engineering teams. You will support customers in optimizing performance, designing circuits, and integrating quantum workflows into their work.

Responsibilities - Guide technical onboarding, translate customer agreements into provisioning needs, and coordinate ongoing technical engagement. - Advise customers on circuit and workflow design, performance optimization, and applications such as simulation or machine learning. - Troubleshoot usage and job failures, improve support practices, and remove barriers to customer adoption. - Develop technical learning materials, workshops, exercises, and other content tailored to industry users. - Represent user needs to product, platform, data, operations, sales, and engineering teams; share usage insights through customer health dashboards. - Present technical sessions and represent the organization at relevant industry, standards, or government forums.

Requirements - Master’s or doctoral degree in physics, computer science, machine learning, operations research, or a related STEM field. - At least five years in a technical customer-facing role or equivalent, with evidence of strong performance. - At least three years creating customer-facing technical content, training, plans, playbooks, or workflows. - Practical Python experience and familiarity with quantum development frameworks such as Qiskit, Cirq, PennyLane, or similar tools. - Working knowledge of notebook environments and strong foundations in relevant physics and mathematics, including linear algebra and probability. - Excellent presentation and teaching skills, able to adapt complex material for technical users, researchers, and executives.

Nice to have - Detailed understanding of quantum hardware platforms and the dependencies between hardware and software.

Benefits and work setup Remote in the United States, with travel estimated at 30%. Access to certain technology and government contract work may depend on meeting applicable U.S. export-control eligibility requirements.