Field Service Manager - 2nd Shift

Role overview Lead field service operations during the evening shift, coordinating a team that supports medical devices and customer needs. The role combines people management with oversight of service quality, operational performance, and issue resolution.

Responsibilities - Guide and support field service staff working the second shift. - Coordinate service coverage and response to customer needs across the assigned operation. - Monitor service performance and address operational or customer issues. - Work with relevant teams to resolve escalations and maintain consistent support. - Provide updates to leadership on team activity and service outcomes.

Requirements - Experience managing or leading field service or customer support operations. - Ability to support and develop a service team working an evening schedule. - Strong customer service, communication, and issue-resolution skills. - Sound judgment in prioritizing operational needs and escalations. - Willingness to work remotely and attend onsite when requested by the leader.

Benefits and work setup The position is remote, with onsite attendance when requested. The schedule is an evening shift.