Director - Data & Systems (Development)

Role overview Oversee the systems, data practices, and reporting that support a development and fundraising department. This leadership role connects CRM administration, donor giving and marketing platforms, data quality, and business analysis, while partnering with department leadership to keep systems reliable and aligned with staff and donor needs.

Responsibilities - Serve as the department’s primary CRM super user, triaging staff issues, testing vendor updates, maintaining process documentation, and coordinating escalations. - Oversee administration of a giving and donor portal and marketing automation platform, including reliable data exchange with the CRM. - Investigate synchronization failures and data inconsistencies, and establish clear standards for the authoritative donor record. - Direct reporting and business solutions work, including recurring dashboards, ad hoc requests, requirements gathering, process mapping, and limited analysis for fundraising strategy. - Oversee constituent records management, data hygiene protocols, audits, appends, and governance standards for duplicates, gift records, and retention. - Advise department leadership on system health, vendor issues, data risks, priorities, and technology needs; manage the records team and business systems analyst.

Requirements - Strong experience administering a CRM and supporting data management for a development, fundraising, or comparable operation. - Working knowledge of data integration concepts, including imports, exports, synchronization logic, and discrepancy troubleshooting. - Ability to translate technical system issues into practical implications for fundraising, donor relations, and gift processing teams. - Experience working with vendors or outsourced technical support partners. - Strong communication, organization, and documentation skills, with discretion when handling confidential information. - Commitment to the organization’s stated Christian faith and agreement with its purpose and doctrinal basis are conditions of employment.

Nice to have Direct experience with Salesforce NPSP, a giving portal or marketing automation platform, requirements analysis, data governance, and team supervision or mentoring.

Benefits and work setup Full-time and remote within the United States. Benefits may include health coverage, retirement savings with matching contributions, paid time off, parental leave, flexible scheduling, and professional development; eligibility depends on employee type and hours worked.