Solution Engineer

Role overview Guide customers from initial discovery through tailored demonstrations, deployment, support, and expansion. The role combines technical problem-solving with customer-facing work, and brings feedback from real product use into product decisions.

Responsibilities - Own the customer journey from demo and onboarding through deployment, ongoing support, and account growth. - Learn each prospect’s needs before a demo, then configure realistic scenarios around their use case and data. - Build and run tailored demonstrations rather than relying on a standard walkthrough. - Troubleshoot integrations and product issues directly, including in live customer settings. - Prepare prospect-specific demo data using APIs and AI coding tools. - Create documentation and playbooks, and share customer signals with product teams to inform roadmap and positioning.

Requirements - Two to five years of experience in solution engineering, sales engineering, or technical customer success; product-led B2B SaaS experience is preferred. - Strong technical fluency with APIs, integrations, and data models. - Confidence configuring, building, and troubleshooting in a live product while working with prospects or customers. - Comfort handling demos, commercial conversations, onboarding, and technical support across the same account. - Experience with Claude Code or a similar AI coding tool for API-based data ingestion. - Self-direction and evidence of improving trial conversion or account expansion.

Benefits and work setup - Remote, full-time role. - Reports to Product; the role combines customer work with feeding product improvements from customer feedback. - The source describes potential paths into product marketing, product management, or sales engineering leadership.