Product Owner (Agentic Chat UX)

Role overview Set product direction for a platform’s conversational AI experiences, helping marketers use agents to ask questions, launch campaigns, retrieve reports, and build audiences. The role defines how people and agents work together, including when the system should act, request confirmation, explain progress, or recover from an error.

Responsibilities - Shape product direction for agentic chat experiences across the platform. - Design conversational patterns for presenting choices, asking clarifying questions, and sharing results. - Define how tool use is presented, including progress updates and ways for users to inspect actions. - Establish error and recovery behaviors for responses that are incorrect, delayed, or confused. - Write clear product specifications and coordinate with engineering, design, and machine learning teams. - Observe users working with agents and translate findings into product decisions.

Requirements - At least three years owning and shipping product features end to end in B2B SaaS. - Experience with AI or LLM-powered products, including the user experience of systems with non-deterministic outputs. - Strong judgment about when conversation is an appropriate interface. - Technical fluency with tool calling, context windows, and prompt engineering tradeoffs. - Clear writing skills for turning ambiguous AI behavior into specific product requirements.

Benefits and work setup - Remote, full-time role.