Customer Success Manager - Dutch & English Speaker (remote)

Role overview

Manage relationships with education customers across the Benelux and Central Europe, helping senior stakeholders get lasting value from learning technology. The role combines consultative account management, product adoption, retention, and collaboration with sales and internal product teams.

Responsibilities

- Build relationships with education leaders and align platform use with their goals and priorities. - Identify customer challenges and recommend relevant product approaches and practices. - Encourage adoption, support revenue retention, and work with sales on customer growth opportunities. - Share customer feedback with product and engineering teams to inform improvements. - Prioritize account work in a fast-moving environment and contribute to cross-functional customer initiatives.

Requirements

- Fluency in Dutch and English, both written and spoken. - At least four years in customer success or SaaS account management; education technology experience is preferred. - Education-sector experience or a strong interest in education and technology. - Technical aptitude and familiarity with CRM and project management tools. - Strong written and verbal communication, including the ability to influence senior stakeholders with empathy. - Results focus, sound prioritization, and a bachelor’s degree.

Benefits and work setup

The role is described as remote, with work arrangements varying by team and location. Benefits may include competitive compensation, an employee ownership program, paid leave and holidays, wellness and mental health support, and professional development resources.