Sr. Field Service Engineer (Los Angeles/Orange County)

Role overview Provide senior-level field service for complex instrument systems in the Los Angeles and Orange County area. The work includes installations, upgrades, maintenance, and escalated troubleshooting, with coordination across customer-facing and technical teams to bring service issues to resolution.

Responsibilities - Install, upgrade, repair, and maintain instruments at customer sites across the assigned territory. - Lead responses to escalated complaints, develop action plans from limited information, and coordinate resources to resolve issues promptly. - Provide onsite technical support to customers and field applications and sales colleagues; assist subsidiary or distributor support teams with problem resolution. - Coordinate technical support from staff, contractors, and customers, and mentor field service personnel. - Keep service and training manuals, field service bulletins, and standard procedures current. - Work with district and service colleagues on system placements, upgrades, contract renewals, and customer satisfaction.

Requirements - Typically, a bachelor’s degree and at least 5 years of related experience, a master’s degree and 3 years, a PhD, or equivalent work experience. - Strong troubleshooting and problem-solving skills, with the ability to work independently and collaboratively. - Clear verbal and written communication and technical writing skills. - Computer literacy and ability to manage service work across a field territory. - Must live in Los Angeles or Orange County.

Nice to have - Five or more years of biotechnology or biomedical industry experience. - Networking or Linux knowledge.

Benefits and work setup The position involves approximately 50–60% travel. The listed U.S. base salary range is $90,000–$135,000, with eligibility for a variable cash program and possible equity for eligible roles. Benefits include health, dental and vision coverage, retirement benefits, and paid time off.