Senior Production Support Engineer - Australia

Role overview Help maintain stable, resilient production services for business customers and consumers using a financial technology platform. You’ll lead responses to complex incidents, work with engineering teams across regions to address recurring problems, and deliver small customer requested improvements. Based in Australia, you’ll contribute to a round the clock support model spanning Australia, New Zealand, India, the UK, and North America.

Responsibilities - Take part in the 24/7 on call rotation and respond to high priority incidents to reduce customer impact. - Lead root cause investigations for complex issues and coordinate lasting fixes with development teams. - Deliver root cause reports for the most severe incidents within five business days. - Build and deploy small customer facing features and improvements. - Use logs, alerts, and AI tools to support incident triage, investigation, reports, and runbook updates. - Help shape support processes and mentor engineers as the function grows.

Requirements - Applicants must have the right to work in Australia; visa sponsorship is unavailable.

Benefits and work setup - Hybrid role in Australia, with a strong preference for Melbourne or Sydney and regular in person collaboration. - Standard Monday to Friday Australian working hours, with participation in an out of hours on call rotation. - Additional compensation is provided for on call work in line with company policy.