Senior Site Reliability Engineer - Highrise AI

Role overview

Own reliability and performance for large-scale AI infrastructure across compute, storage, or networking. You’ll manage shared resources for multi-tenant workloads, improve operational practices, and serve as a senior technical escalation point for incidents and customer needs.

Responsibilities

- Plan capacity, analyze performance, and manage infrastructure lifecycles, including upgrades, patches, and firmware. - Automate provisioning, configuration, and service-impact mitigation. - Respond to service disruptions, participate in a shared on-call rotation, and lead incident reviews and prevention work. - Maintain runbooks and technical standards, and train or advise operations teams. - Provide senior escalation support, coordinate disaster recovery exercises, and work with customers to improve reliability.

Requirements

- At least five years operating compute, networking, and storage infrastructure in 24/7 environments, including hands-on production compute experience. - Experience with OpenStack or a comparable private cloud platform. - Knowledge of networking concepts such as VLANs, VXLAN, routing, switching, load balancing, and SDN technologies. - Scripting or programming experience for automation and familiarity with basic database concepts. - Degree, diploma, or equivalent practical experience in computer science, engineering, or a related field. - Strong troubleshooting, communication, prioritization, and customer support skills; able to take ownership and work collaboratively with limited supervision.

Nice to have

- Experience with infrastructure-as-code and automation tools.

Benefits and work setup

Full-time work supporting infrastructure across multiple sites. The role may be hybrid or remote depending on location. Occasional data center travel and flexibility for critical incidents outside normal hours are expected. The work offers a chance to shape reliability practices and technical standards for large AI clusters.