Software Engineer II - Support

Role overview Investigate and resolve engineering issues escalated by customer support, helping keep software workflows reliable for users of specialty medication services. The work spans debugging across application and database layers, production monitoring, incident response, code review, and projects that prevent repeat issues. You will work closely with product and engineering colleagues to address underlying causes, not just individual tickets.

Responsibilities - Triage and fix user-facing bugs in a TypeScript, Node.js, and React application, including PostgreSQL changes when needed. - Work with product and engineering partners to resolve root causes and broader product gaps surfaced through support. - Document investigations, fixes, and troubleshooting processes for the internal knowledge base. - Monitor systems with tools such as Grafana and Sentry, join the on-call rotation, and help lead incident resolution. - Review teammates’ pull requests for correctness, risk, and maintainability. - Scope and deliver engineering improvements that reduce recurring escalations and support workload.

Requirements - At least three years of experience building or maintaining production software, plus a degree in computer science or a related field. - Ability to investigate unfamiliar code and production data, identify root causes, and produce carefully validated fixes. - Clear written and verbal communication with both technical and non-technical colleagues. - Sound judgment when making production changes, including knowing when to resolve, escalate, or involve another team. - Ability to use AI tools while maintaining code quality and focus. - Comfort working in a fast-moving environment and collaborating through feedback and code review.

Benefits and work setup - Remote-first work and opportunities to learn from senior and staff engineers through pairing and code review. - Flexible paid time off, parental leave, and medical, dental, and vision coverage. - The listed full-time base salary range is $130,000–$150,000; equity and other benefits may also be part of compensation.