Bilingual Customer Support Specialist (ENG + SPA) - Remote

Role overview A fully remote customer support role serving both English- and Spanish-speaking customers of an information technology and services organization. The position is based in Mexico and centers on resolving customer inquiries across these two languages. The available source material is limited, so candidates should expect a standard contact-center style support function rather than a highly specialized technical account role.

Responsibilities - Respond to customer inquiries in both English and Spanish via the channels normally used for remote support. - Document interactions and follow established escalation paths when issues fall outside first-contact resolution. - Maintain a working knowledge of the company's products and services to answer common questions. - Coordinate with internal teams to ensure timely resolution of customer issues.

Requirements - Full professional fluency in both English and Spanish. - Prior customer service or customer support experience, ideally in a remote setting. - Reliable internet connection and a suitable home-office setup for remote work. - Reside in and be authorized to work in Mexico.

Nice to have - Experience supporting technology, SaaS, or logistics-industry customers. - Comfort working across multiple support channels such as email, chat, and voice.