Senior Backend Engineer, Onboarding and Provisioning

Role overview

Build backend systems that move customers from purchase to successful activation of a cybersecurity platform, including accurate account and asset setup and application of product entitlements. The work combines service integrations and asynchronous workflows, with ownership extending from technical design through release and ongoing production support.

Responsibilities - Design, build, and operate services that provision accounts and assets and apply the correct product access. - Own changes through design, testing, rollout, monitoring, and production support, including purchase-triggered and partner flows where relevant. - Create asynchronous workflows with safe retries, idempotency, clear error handling, and recovery from partial failures. - Improve monitoring and troubleshooting, investigate activation failures, and address their causes. - Coordinate with licensing, administration, product, and customer-facing teams to smooth the path from purchase to first use. - Contribute tests, technical documentation, runbooks, reviews, and operational guidance.

Requirements - At least seven years of professional software engineering experience building and operating backend services. - A computer science, computer engineering, or related degree, or equivalent practical experience. - Experience designing production APIs, data models, or distributed workflows. - Strong SQL and relational database skills, plus experience with a cloud platform such as AWS, GCP, or Azure. - Experience with Docker or comparable containerized applications, testing, and production operations. - Sound judgment, clear communication, and the ability to own complex work across engineering and product teams.

Nice to have

Experience with customer onboarding, account provisioning, purchase or subscription events, or product entitlements.

Benefits and work setup

The source describes remote or hybrid arrangements depending on role and location. Listed benefits include health, vision, and dental coverage, flexible vacation, parental leave, and stock options for full-time roles.