ServiceNow Senior Software Engineer - CSM

Role overview A senior engineering role is available on a global professional services team that delivers ServiceNow implementations for enterprise clients. The position centers on Customer Service Management (CSM) and custom application development, leading a small group of engineers through complex customization work on the Now Platform. The role blends hands-on technical delivery with mentoring, troubleshooting, and architecture guidance.

Responsibilities - Lead, coach, and mentor a team of ServiceNow software engineers delivering customer projects. - Implement customizations based on functional and technical requirements, following internal coding standards and platform best practices. - Perform advanced troubleshooting and root cause analysis across CSM, integrations, portals, and other ServiceNow modules. - Support and maintain integrations between ServiceNow and external systems. - Collaborate with stakeholders and end users to translate requirements into effective platform solutions. - Participate in platform upgrades, cloning, patching, performance tuning, and deployment activities, documenting solutions and workflows along the way.

Requirements - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Application Developer (CAD) or CIS-ITSM certification. - Demonstrated experience with ServiceNow CSM and custom application development. - Strong troubleshooting skills across integrations, portals, and core modules. - Experience supporting large-scale professional services or enterprise implementations.

Nice to have - Exposure to additional ServiceNow modules beyond CSM. - Comfort guiding junior engineers through structured code reviews and design sessions.

Benefits and work setup - Access to official ServiceNow training paths and support earning multiple certifications. - Remote-friendly engagement with global teams, emphasizing collaboration, diversity, and professional growth.