ServiceNow Senior Software Engineer - AI

Role overview

Build and deliver customer solutions on an enterprise workflow platform, with a focus on applying AI and automation to business processes. The work spans requirements gathering, solution design, development, integrations, testing, documentation, and production support, while coordinating with users, technical teams, and project stakeholders.

Responsibilities - Gather system requirements from end users, IT teams, and other stakeholders, then design and deliver applications and workflows. - Apply AI, machine learning, language processing, and predictive analytics capabilities across service and business modules. - Develop, debug, test, document, and troubleshoot applications throughout the delivery lifecycle. - Configure integrations with external systems using web services and other data exchange approaches. - Support service mapping and event management work, validate changes with technical stakeholders, and participate in user acceptance testing. - Move approved configuration and data across environments, respond to production incidents, and coordinate with technical leads to maintain consistent implementation patterns.

Requirements - At least three years implementing, administering, configuring, or developing the platform across two or more functional areas. - Practical experience with AI and automation capabilities, including virtual agents, predictive insights, analytics, and AI-assisted workflows. - Experience implementing AI-supported case summaries, resolution guidance, or conversational processes. - Knowledge of platform scripting and configuration, such as business rules, client scripts, interface development, and scripted APIs. - Experience integrating systems using REST or SOAP, middleware or cloud-to-cloud connections, and automated two-way data flows; familiarity with JDBC, ODBC, or ETL is also relevant. - Background with service management, configuration databases, discovery, asset management, service catalogs, or workflow implementation; able to adapt to a fast-paced project setting.

A degree in computer science, IT, AI/ML, or a related field is specified. The role also expects ongoing platform training and certification; ITIL Foundation and platform administrator or developer credentials are preferred.

Benefits and work setup

The listing describes official platform training and support toward certifications. No salary or additional benefits are specified.