ServiceNow Senior Software Engineer - AI

Role overview Senior software engineering role focused on designing and delivering AI-enabled solutions on the ServiceNow platform for enterprise clients. The position blends hands-on development with technical consulting, partnering with end users, IT teams, and stakeholders to translate business needs into intelligent workflows and integrations across core ServiceNow modules.

Responsibilities - Gather functional and technical requirements from end users, IT teams, and key stakeholders, then translate them into platform designs. - Design, build, and deploy AI-driven applications and workflows, integrating machine learning, natural language processing, and predictive analytics into modules such as ITSM, ITOM, CSM, and HRSD. - Own the full development lifecycle, including design, coding, debugging, testing, troubleshooting, and documentation. - Configure integrations between ServiceNow and external systems using REST and SOAP web services, mid servers, and cloud-to-cloud connections. - Model and validate impact assessment rules within service maps, support user acceptance testing, and promote updates across environments while remediating production incidents.

Requirements - Three or more years of experience implementing, administering, configuring, or developing ServiceNow across two or more capabilities. - Hands-on experience with ServiceNow AI and automation features such as Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, including AI-powered case summarization and conversational workflows. - Proven experience integrating ServiceNow via SOAP, REST, mid servers, cloud-to-cloud patterns, and data extraction technologies like JDBC, ODBC, or ETL. - Working knowledge of CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflow implementations. - Proficiency with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, and Scripted REST APIs. - Bachelor's or Master's degree in Computer Science, Information Technology, AI/ML, or a related field, with the ability to complete additional ServiceNow competency and module accreditations.

Nice to have - ITIL Foundation certification. - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) credentials. - Comfort with strategic planning, resource allocation, and coordinating cross-functional teams in fast-paced delivery environments.

Benefits and work setup - Commitment to a diverse and inclusive workplace with equal opportunity hiring practices. - Reasonable accommodations available for candidates with disabilities. - Access to official ServiceNow training pathways and support toward multiple platform certifications.