Technical Analyst- PEGA CDH

Role overview Support the full delivery cycle for technical capabilities within an application product area, translating customer and business needs into detailed requirements and tested solutions. The work centers on cross-functional project delivery, with a focus on customer decision hub capabilities and understanding how changes affect connected systems.

Responsibilities - Gather capability needs from customers and technical partners, then develop requirements, business cases, and supporting analysis. - Maintain project materials such as business vision, client-specific requirements, and user interface designs. - Coordinate with engineering, architecture, product, and delivery teams to surface risks and solve implementation challenges. - Plan and support testing, including scenarios, documentation, defect tracking, and analysis of customer impact. - Track issues and risks, conduct root cause analysis, and define corrective actions. - Communicate project status, facilitate requirements walkthroughs or sprint reviews, and ensure required standards and approvals are met.

Requirements - Bachelor’s degree in business, information systems, or a related field, or equivalent relevant education and experience. - At least three years of experience in information systems or technology. - Strong analytical, problem-solving, and communication skills. - Ability to understand the impact of changes across multiple systems and collaborate across disciplines.

Nice to have - Three years delivering large-scale, omnichannel projects using Pega Customer Decision Hub; experience leading member outreach strategy is preferred. - Background in healthcare or health insurance, and Lean or Six Sigma experience. - A master’s degree or certifications such as ITIL, TOGAF, Six Sigma, PMP, or Pega CDH.

Benefits and work setup - Office-based or remote arrangement; travel may range from 0% to 25%. - May occasionally teach or train colleagues.