Epic Systems Analyst - Ambulatory

Role overview Configure, implement, and support the ambulatory module of an electronic health record system. The analyst works with end users to understand clinical and operational workflows, turn needs into system changes, and resolve application issues from analysis through testing and rollout.

Responsibilities - Gather and document system requirements, analyze workflows, and assess the user experience. - Configure, test, implement, and maintain application changes and new functionality. - Troubleshoot user issues, investigate root causes, and document solutions. - Create and maintain implementation documentation and training materials; guide users in effective system use. - Coordinate assigned projects and keep stakeholders informed about progress, risks, and issues. - Perform routine maintenance and support application environments using relevant domain knowledge.

Requirements - At least three years of systems administration experience in one or more modules of the platform. - Associate degree or equivalent relevant work experience; two years of such experience may substitute for the degree. - Obtain the required application certification within six months of starting. - Demonstrate analytical problem-solving, customer service, clear communication, organization, and basic project coordination skills.

Nice to have - Experience with the ambulatory module and three years in healthcare. - A bachelor’s degree in computer science, information systems, healthcare, or a related area.

Benefits and work setup - Remote-based position with occasional travel; the listing estimates travel at 0–25%.