Senior Product Designer

Role overview Lead product design for an AI-native customer support platform, owning the visual and interaction language end to end. This is a senior, high-impact position where design shapes what gets built, not just how it looks, in a small, fast-moving team.

Responsibilities - Drive end-to-end product design, moving from problem framing through research, prototyping, and shipped user interfaces. - Define and evolve the design system and visual language that keeps the product coherent across surfaces. - Translate complex AI-agent workflows into clear, fast, and intuitive experiences for support teams. - Set the overall craft, polish, and quality bar for the customer experience. - Partner closely with engineering and founders to ensure design influences product strategy and roadmap.

Requirements - Strong portfolio showcasing shipped, complex B2B or product work. - Ability to work independently from ambiguous problem statements and drive toward clarity. - High craft standards combined with strong opinions held loosely. - Comfort collaborating in tight loops with engineers and leadership. - Experience designing for complex workflows, ideally involving automation or AI-driven tooling.

Nice to have - Background designing for support, help desk, or customer-facing operations products. - Familiarity with agentic or AI-driven product patterns.

Benefits and work setup - Fully remote position within a small, focused product team. - Full-time role with design treated as a core input to the product, not a service function.