Staff Software Engineer, Provider

Role overview Lead the technical direction for tools that help practitioners attract, convert, and retain their own clients while managing a practice. The role spans platform architecture, client and lead workflows, and AI-enabled products, with close partnership across product, design, data, sales, support, and pricing teams.

Responsibilities - Design platform architecture for lead management and provider growth tools that multiple teams can build upon. - Guide technical direction for tools that help practitioners transfer existing clients and manage their caseloads. - Contribute to AI-powered agents and workflows that respond to client inquiries and support conversion. - Work with product and data partners to choose initiatives, define success measures, run experiments, and assess impact. - Shape technical decisions across teams, explain trade-offs clearly, and strengthen engineering practices and collaboration.

Requirements - At least eight years of software engineering experience. - Experience building and scaling user-facing products in a marketplace, vertical software, or health technology setting. - Production experience delivering LLM-powered agents or workflows, including evaluation, safeguards, and human review. - Experience with data-intensive onboarding, such as imports, migrations, CRM or lead systems, or third-party integrations. - Ability to instrument product outcomes, run experiments, and influence technical direction across teams without direct authority. - Strong systems thinking, product judgment, and communication with technical and non-technical partners.

Nice to have - Experience in healthcare or insurance.

Benefits and work setup Benefits include medical, dental, and vision coverage; HSA/FSA; a 401(k) with a match planned for 2027; fertility reimbursement; and paid parental, medical, and caregiver leave.