Support Analyst

Role overview Help school business offices resolve questions and keep financial records accurate using accounting software. As a frontline support contact, you’ll draw on practical accounting knowledge to troubleshoot workflows across purchasing, payables, receivables, budgeting, and the general ledger, while guiding users and relaying product issues to development teams.

Responsibilities - Respond to customer support tickets and phone inquiries about financial software. - Troubleshoot questions across purchasing, accounts payable and receivable, budgeting, and general ledger functions. - Handle escalated issues directly with customers and document technical problems clearly for developers. - Lead user training through webinars and group sessions. - Create or improve user guides, support documentation, and internal processes. - Identify potential bugs and product enhancements, and escalate issues with useful details.

Requirements - Degree in accounting, finance, or business, or equivalent work experience. - Sound grasp of accounting principles and everyday bookkeeping. - Practical experience in one or more of purchasing, accounts payable, accounts receivable, budgeting, or general ledger work. - Strong customer service, communication, analytical, and troubleshooting skills. - Ability to stay organized when handling competing priorities, with a calm and solutions-focused approach.

Nice to have - Knowledge of fund or governmental accounting, public-sector budgeting, or school financial reporting. - Experience supporting accounting, ERP, or other financial software. - Familiarity with public-sector purchasing rules or work in a school district business office.

Benefits and work setup - Remote role supporting school organizations in New York State. - Listed salary range is $55,000–$70,000 per year, based on experience.