Senior Customer Architect

Role overview As a Senior Customer Architect, you will guide large customers through implementing and adopting application security capabilities within a software delivery platform. You will combine hands-on technical problem solving with strategic advice, helping customers secure software and AI applications while meeting their operational goals.

Responsibilities - Lead customer implementations and adoption plans, from onboarding through ongoing optimization and value review. - Learn each customer’s environment and success measures, then create account plans aligned with technical and business leaders. - Review usage and adoption data to identify gaps, risks, and opportunities; recommend practical improvements across technology and processes. - Advise customers on platform capabilities, application security, DevOps and SecOps, cloud architecture, networks, and infrastructure. - Coordinate with product, engineering, and sales teams to resolve customer needs and relay feedback that can improve the product. - Monitor account health, conduct regular reviews, and address adoption or satisfaction concerns.

Requirements - Strong Kubernetes experience, including Helm, releases, upgrades, and troubleshooting. - In-depth AWS experience with infrastructure provisioning and services such as VPC, EKS, S3, EBS, EFS, and EC2; GCP or Azure knowledge is useful. - Working knowledge of Linux and the ability to troubleshoot issues across cloud and Kubernetes environments. - Scripting or programming experience, including building custom integrations or customer-specific solutions. - Ability to provide technically grounded guidance while working directly with customers and cross-functional teams.

Benefits and work setup - Remote position for candidates based on the U.S. East Coast. - Listed base salary range: $180,000–$200,000 USD.