Remote job
NOC Engineer
Job details
About this role
Role overview
Keep production applications, infrastructure, and networks reliable in an always-on, high-traffic environment. This NOC engineering role owns incidents from detection through review while helping introduce AI-assisted workflows that improve alert triage, response speed, and operational resilience.
Responsibilities
- Triage, prioritize, contain, and resolve incidents; lead major incident calls and coordinate response across engineering, DevOps, and SRE teams. - Maintain incident timelines, meet escalation and service-level expectations, and write post-incident reviews with root causes and follow-up actions. - Improve response runbooks, standard procedures, knowledge bases, and operational metrics such as detection and resolution times. - Build or refine AI-assisted workflows for alert correlation, incident triage, and remediation, with clear escalation paths and safeguards. - Monitor application, network, and infrastructure health; manage concurrent incidents across first- and second-shift coverage. - Participate in readiness exercises and process improvements, and share incident response and automation practices with colleagues.
Requirements
- 2–4 years of experience in a NOC, SRE, or similar operations role. - Experience owning incidents end to end in a high-availability production environment, including escalation, resolution, and postmortem work. - Experience leading incident calls and coordinating teams under pressure; able to produce clear root-cause documentation. - Hands-on familiarity with AI-augmented operations workflows or automation, and use of AI coding assistants for scripting or documentation. - Familiarity with incident and problem management processes, ticketing systems, networking concepts, and operational metrics. - Working knowledge of monitoring tools such as Grafana, Prometheus, and alert managers; familiarity with ITIL or similar frameworks.
Benefits and work setup
- Hybrid or remote working environment, competitive pay and benefits, and flexible vacation allowance, according to the source.