Intapp Implementation Engineer

Role overview Support the implementation and ongoing improvement of software used for legal-sector workflows. You’ll configure and test applications, help resolve issues, and work with senior specialists and client teams across delivery and support activities.

Responsibilities - Assist with implementation work from requirements gathering and configuration through testing, deployment, and support. - Update workflows, forms, rules, and application settings with guidance from experienced colleagues. - Support processes such as client and matter intake, conflicts, risk and compliance, and time recording. - Document requirements, process maps, configuration choices, test cases, and support procedures. - Run functional tests, help coordinate user acceptance testing, record defects, and verify fixes. - Check data and integrations, investigate application issues, and contribute to user guidance and training materials.

Requirements - At least one year of hands-on experience using, configuring, supporting, or implementing an Intapp product. - Practical understanding of workflows, forms, business rules, or application configuration. - Some experience with implementation tasks, software testing, application support, or process improvement. - Clear written and verbal communication, including the ability to document work and raise questions. - A careful, structured approach to troubleshooting and testing, and willingness to learn additional products.

Nice to have - Experience in a law firm, legal technology team, or professional services environment. - Exposure to legal workflows such as intake, conflicts, compliance, time recording, or ethical walls. - Familiarity with SQL, APIs, reporting, data mapping, integrations, or legal-sector systems. - Participation in a software upgrade, migration, implementation, or user acceptance testing.