ServiceTitan Integrations Manager

Role overview Guide a portfolio of residential service businesses through adoption and effective use of a field-service management platform. You’ll own partner relationships from onboarding to ongoing optimization, translating existing workflows into consistent processes and helping teams improve operational performance. The role is remote and includes travel for on-site launches.

Responsibilities - Serve as the main platform contact for assigned businesses, building relationships with leaders and operational teams. - Lead onboarding and implementation of core and professional platform products, including the customer communication platform. - Convert legacy workflows into scalable processes and shared operating standards. - Manage implementation plans, milestones, deliverables, go-live, and on-site launch support; expect to travel for one to two weeks during go-live. - Train and coach customer service representatives, dispatchers, technicians, and managers. - Review weekly performance scorecards, handle escalations, and identify workflow or platform improvements.

Requirements - Hands-on experience using or administering the platform, with expert-level product knowledge. - Experience onboarding and supporting multi-location service businesses. - Proven implementation and project management ability. - Strong training, facilitation, and coaching skills. - Ability to manage several businesses and competing priorities in a high-volume environment. - Clear communication, organization, and problem-solving skills, plus willingness to travel as needed.

Benefits and work setup - Remote position with health, vision, and dental coverage, paid time off, holidays, and a retirement plan with matching. - Employee discounts and referral benefits. - Training and development support, with opportunities to take on greater responsibility and grow into senior roles.