Program Operations Lead

Role overview Own project and case coordination across a portfolio of health underwriting products, covering client implementations, data refreshes, recurring service work, reviews, and individual requests. The role builds clear portfolio visibility and more proactive operations by improving workflows, reporting, and automation across teams and systems.

Responsibilities - Manage work intake, categorization, prioritization, assignment, and tracking through completion. - Maintain a client-by-client view of timelines, dependencies, status, risks, and priorities across concurrent workstreams. - Coordinate with product, data science, data engineering, implementation, quality, and client-facing teams to confirm progress and resolve blockers. - Improve project and case workflows by connecting tools and data, automating manual steps, and reducing fragmented tracking. - Build reports and dashboards for ticket volume, aging, bottlenecks, resolution rates, workload, and other operating measures. - Use portfolio data to identify process gaps and implement changes that improve accountability, efficiency, and leadership visibility.

Requirements - At least 7 years in service delivery, implementation management, case or issue management, project coordination, or program operations; software or SaaS experience is expected. - Strong working knowledge of Jira, Excel, Salesforce, and project or case management tools, including building reports and improving workflows. - Evidence of improving or automating manual reporting or tooling processes. - Able to manage many simultaneous workstreams with different owners and open-ended timelines. - Strong organization and follow-through, including the ability to drive accountability across teams without direct authority. - Clear written and verbal communication, including translating case-level details into useful portfolio-level updates.

Nice to have - Insurance industry experience.

Benefits and work setup - Fully remote, with a flexible schedule that supports working from home. - Unlimited vacation, stock options, and a comprehensive benefits package that includes medical, dental, vision, retirement savings, and paid parental leave. - Annual performance bonus and equity grant; the listed base salary range is $130,000–$160,000. - Opportunities to learn and take on additional responsibilities.