Site Reliability Engineering

Role overview Support the reliability and availability of production software services by responding to escalated incidents, maintaining servers, and coordinating service restoration. The role combines hands-on troubleshooting and operations with automation, monitoring improvements, and collaboration with development teams. It also contributes to longer-term reliability planning and participates in an around-the-clock on-call rotation.

Responsibilities - Investigate production incidents and coordinate with developers to diagnose issues and deliver fixes. - Communicate technical updates and solutions to customers during service disruptions. - Maintain production servers, monitor service health, and carry out routine maintenance. - Improve monitoring tools and dashboards, and build automation to reduce repetitive work. - Test systems for security, performance, and reliability; recommend improvements to services and processes. - Contribute to capacity planning, document areas of expertise, and lead post-incident reviews to identify reliability improvements. - Participate in a rotating 24/7 on-call schedule.

Requirements - 1–3 years of experience in server operations, DevOps, SRE, or a related role. - Diploma or degree in computer science, electrical or software engineering, or a related field. - Strong, systematic troubleshooting and analytical skills. - Experience with PowerShell, Python, SQL, and Linux-based systems. - Clear written and verbal communication, including the ability to explain technical solutions across teams. - Organized and able to manage competing tasks and changing priorities under pressure. - Experience with automation, system testing, and monitoring infrastructure.