Experience Acceleration Specialist

Role overview Accelerate the conversion of emerging AI and customer experience capabilities into practical, deployable solutions. This hybrid role combines hands-on application development, technical architecture, and deep customer experience expertise to move rapidly from idea to validated working experience on a cloud-based experience orchestration platform. The position partners across product, technical, sales, solution consulting, and enablement functions to shape how agentic AI, virtual agents, generative AI, and automation are applied to real customer challenges.

Responsibilities - Design and deliver high-impact AI and agentic virtual agent experiences on the cloud platform that demonstrate measurable value from orchestration, automation, and AI-powered customer engagement. - Build and validate lightweight applications, integrations, prototypes, and automation using platform APIs, SDKs, and extensibility capabilities to accelerate go-to-market and customer use cases. - Apply AI-first build practices and AI-assisted development environments across solution design, code generation, refactoring, debugging, testing, and documentation to shorten the path from concept to validated solution. - Transform successful prototypes into scalable, reusable experience assets that help solution consultants and sales teams communicate complex AI and CX capabilities clearly. - Partner with product, technical, sales, solution consulting, and enablement stakeholders to identify repeatable use cases and close gaps in existing technical experiences. - Evaluate AI-generated code and technical approaches for correctness, security, maintainability, scalability, and alignment with intended customer and business outcomes.

Requirements - Hands-on application development experience building, debugging, testing, and modifying lightweight applications, integrations, APIs, automation, and prototypes using JavaScript, TypeScript, Python, or equivalent languages. - Strong experience with REST APIs, SDKs, authentication and OAuth, JSON, webhooks, Git or version control, and common cloud and application development patterns. - Demonstrated experience using AI-first development environments and coding agents across the full development lifecycle. - Experience designing or building AI-powered customer experience solutions, virtual agents, bots, automation flows, agent-assist experiences, or agentic workflows. - Working knowledge of agentic AI concepts and their application to customer experience, self-service, experience orchestration, and business process automation. - Proven ability to translate technical concepts into clear business value for sales teams, solution consultants, executives, customers, and partners, and to operate autonomously in a rapidly evolving environment.

Benefits and work setup Flexible work arrangement based in São Paulo. The role provides direct exposure to enterprise AI initiatives and emerging customer experience technologies, with opportunities to expand technical depth and collaborate with senior technical and go-to-market stakeholders.