ServiceNow Developer Sr Principal

Role overview Own senior-level engineering for enterprise asset, configuration, and employee service capabilities on a ServiceNow platform. The work spans architecture, implementation, integrations, platform health, and technical leadership, with a focus on reliable asset lifecycle management and support for organizational workflows.

Responsibilities - Design and improve IT asset management, configuration database, and HR service delivery capabilities, including software and hardware asset workflows. - Align configuration data with the Common Service Data Model and strengthen data quality through discovery, reconciliation, certification, and health checks. - Build platform functionality with JavaScript, Glide APIs, business rules, Flow Designer, and service portal components. - Integrate the platform with external asset, identity, and business systems through APIs, IntegrationHub, and MID Servers. - Define asset data governance, support audits and licensing compliance, and contribute to upgrades, testing, and technical documentation. - Estimate delivery work, review designs and code, guide junior developers, and collaborate with product owners and stakeholders.

Requirements - At least eight years of related experience and technical training, a relevant certification, or a degree. - Deep ServiceNow experience across CMDB, HRSD, and ITAM, including SAM and HAM; experience delivering full lifecycle SAM or HAM implementations. - Strong understanding of software licensing and hardware asset lifecycles, from procurement through retirement. - Experience with CSDM, Flow Designer, IntegrationHub, Discovery, Service Mapping, and Performance Analytics. - Proficiency in JavaScript, AngularJS, JSON, and REST or SOAP services; familiarity with ITSM or ITOM is also relevant. - Ability to turn requirements into maintainable solutions, troubleshoot issues, estimate effort, and work through Agile testing and release stages.

Benefits and work setup - Remote work is listed as available from any location. The listing describes a background investigation requirement and says applicants must be eligible to work as a U.S. person; it also states that U.S. citizenship is not required. - U.S.-based benefits include medical, dental, vision, retirement savings with employer match, paid leave and holidays, and paid family leave for eligible employees.