BMC Remedy/Helix Developer

Role overview Develop and sustain BMC Remedy and Helix service management applications for a remote engineering team. The work spans workflow configuration, integrations, data migration, customer requests, and production support, with an emphasis on meeting service commitments and controlling changes.

Responsibilities - Gather customer requirements and prepare technical guidance, presentations, demonstrations, design documents, implementation guides, and test scripts. - Build forms, fields, workflows, service offerings, and integrations using Developer Studio and Innovation Studio. - Create or maintain REST API, web service, and LDAP connections, and prepare data import files for foundation and transactional data. - Handle incidents and service requests, coordinate change requests, maintain production systems, and work within established service levels and procedures. - Balance project onboarding, sustainment, urgent requests, and service improvement; identify where standard product workflows can meet needs before adding customizations. - Plan sprint work, demonstrate completed changes, participate in reviews and on-call rotation, and communicate progress with customers and teammates.

Requirements - At least 5 years of software development experience and U.S. citizenship. - Ability to obtain and maintain an Interim Secret clearance before starting. - BMC Accredited Administrator credential or equivalent Remedy/Helix Developer Studio experience; experience with BMC Remedy version 23.x or later and Helix application workflows. - Experience with SaaS solutions or AWS environments and strong knowledge of one or more Helix applications, such as incident, change, service request, knowledge, or asset management. - Experience building or maintaining integrations or migrating data with tools such as Pentaho Spoon, BMC HDM, REST APIs, or web services. - Strong written and verbal communication skills and ability to work remotely with customers and cross-functional teams.

Nice to have - ITIL methodology experience or ITIL Foundation certification. - Familiarity with Helix operations management or business workflow applications, Agile delivery, or Jira story management.

Benefits and work setup Remote role; the opening is pending funding. Benefits described include medical, dental and vision plans, a 401(k) with company match, paid leave and holidays, and paid family leave.