Remote job
Technical Support Engineer (Edge Cloud)
Job details
About this role
Role overview This is a remote, full-time technical support engineering role based in Poland, dedicated to supporting customers of an edge cloud platform. The position sits within the technical support function of the engineering organization, blending customer service with information technology expertise to help users navigate distributed edge computing and cloud infrastructure. It is suited to an engineer who enjoys direct customer contact alongside hands-on troubleshooting.
Responsibilities - Provide engineering-level technical support for customers using an edge cloud platform and its distributed services - Diagnose and resolve issues spanning cloud infrastructure, networking, and edge computing components - Communicate technical diagnoses and solutions clearly to customers with varying levels of technical background - Document cases, escalations, and resolutions within the engineering support workflow - Contribute feedback from customer interactions back to the engineering team to improve platform reliability
Requirements - Background in information technology, technical support, or a related engineering discipline - Comfort supporting customers on cloud, edge, or distributed infrastructure topics - Ability to work remotely on a full-time schedule from Poland - Strong written and verbal communication skills for customer-facing technical interactions
Nice to have *Not specified in the available source material.*
Benefits and work setup - Fully remote work arrangement - Full-time employment within the engineering organization's technical support department - Based in Poland