Director of Engineering, Fan Experience

Role overview Lead three to four engineering teams responsible for the discovery, evaluation, and purchase experiences used by ticket buyers across mobile apps, mobile web, and desktop. This is a hands-on leadership role: you will shape roadmaps with product and design partners, support teams directly, and contribute code where it has the greatest impact. You will also set expectations for using AI development tools to improve engineering speed and quality.

Responsibilities - Lead hiring, performance, leveling, and development across a mix of engineers and engineering leaders, maintaining a consistent talent bar. - Run day-to-day team operations where an engineering manager is not in place, unblock delivery, and stay close to implementation. - Partner with product managers and designers to prioritize roadmaps, define what to build, and move work from idea to production. - Establish effective practices for using AI coding tools and agents to generate, review, test, and monitor software. - Own execution across teams, balancing delivery speed, product quality, technical debt, and risk mitigation. - Invest in tooling, foundational design, and other improvements that help teams deliver more effectively over time. - Work with peer engineering leaders to align hiring standards and technical direction across the broader organization.

Requirements - Technical leadership experience with the ability to write and review code, assess architecture, and make engineering trade-offs. - Experience leading full-stack teams responsible for consumer web and mobile products, backend services, and APIs. - Strong understanding of modern front-end technologies such as React or React Native, along with backend and full-stack architecture. - Track record of working closely with product and design in iterative settings that use experimentation, feature flags, or similar practices. - Data-informed approach to prioritization, with familiarity using analytics and monitoring tools to connect product and system performance to business outcomes. - Ability to coach engineers and lead teams through changing development practices.

Nice to have - Experience scaling or reorganizing an engineering organization, including team design or hiring managers. - Background in consumer marketplaces or high-conversion apps, and a history of building internal tools that improve team velocity.

Benefits and work setup The listed U.S. pay range is $256,857–$302,185, with salary and equity subject to role, experience, and budget. Benefits include flexible paid time off, event credits, medical, dental and vision coverage, life and disability insurance, family-forming support, retirement and pre-tax savings programs, wellness offerings, and company gatherings.