Staff Software Engineer, Platform

Role overview Lead platform engineering for products used by a large and growing small-business customer base. You’ll shape systems and practices that keep services secure and dependable while making development and releases easier for a broad engineering organization.

Responsibilities - Set the technical direction for core infrastructure, including databases and distributed job systems, with future scale in mind. - Build tools and processes that make development and deployments safer, repeatable, and straightforward to roll out. - Improve observability and monitoring, and guide incident response toward faster resolution and a healthier on-call experience. - Work across engineering teams to improve quality, manage technical debt, and coordinate upgrades and platform changes. - Coach engineers on fault-tolerant design and create practical runbooks for operational issues.

Requirements - At least eight years of backend engineering experience in a public cloud environment. - A track record of scaling and troubleshooting production systems and leading cross-functional projects with business impact. - Strong understanding of request flows and interactions across frontend, delivery, networking, and backend layers, including performance and failure modes. - Practical knowledge of service-level objectives and agreements and how to apply them in a fast-moving organization. - Experience improving engineering quality and managing technical debt across multiple teams.

Nice to have - Infrastructure-as-code experience, such as Terraform or CloudFormation. - Familiarity with asynchronous job processing systems such as Sidekiq or Redis. - Experience with mobile infrastructure, internal developer tools, or workflow automation. - Interest in financial services, accounting, or self-employment.

Benefits and work setup - Remote work is available in the United States or Canada, with an office option in San Francisco. - Health, dental, and vision coverage; tax-advantaged benefits; equity; flexible vacation; and 12 weeks of parental leave are described.