Support Full-time Permanent Colombia
Job details
Not specified Salary
Colombia Eligibility
Senior Experience
Full-time Employment
About this role
Serve as the senior escalation point for complex technical issues beyond frontline support capacity, applying deep product, system administration, and database expertise. Reproduce and report defects, collaborate with engineering on fixes and workarounds, and mentor support engineers on escalated cases. Partner with product management to improve supportability, reduce defect backlogs, and enhance overall product quality.