Infrastructure Operations Engineer

Role overview A remote Infrastructure Operations Engineer role centered on keeping a globally distributed hardware fleet healthy, growing, and ahead of demand. The work revolves around incident response, taking a hands-on first-and-last responder approach when issues arise across physical hardware and the hosting stack.

Responsibilities - Lead incident response as a hands-on first responder across physical hardware and hosting infrastructure - Inspect and maintain hardware in data centers around the world - Manage a hosting stack that includes standard tooling alongside custom-built components - Ensure the fleet remains healthy and ahead of customer demand - Troubleshoot issues affecting customer workloads running on the platform - Operate effectively within a fully remote team environment

Requirements - Genuine enthusiasm for incident management and first-response engineering - Strong hands-on technical troubleshooting skills under pressure - Experience with data center operations, physical hardware, or hosting infrastructure - Comfort being on call in a visceral, hands-on-keyboard capacity - Ability to parachute into unfamiliar problems and drive them to resolution

Benefits and work setup - Fully remote position - Standardized salary of $190,000 USD (non-negotiable, set for pay equity) - Competitive equity grants with a long exercise window - Flexible vacation time with a minimum - Hardware and phone allowances - Work-sample-based hiring process