Senior Customer Success Manager (USA)

Role overview

Help customers across the Americas achieve lasting value from a cybersecurity platform, serving as a senior partner throughout their relationship. Based remotely in the United States, you will guide onboarding, adoption, training, and renewal while aligning customer needs with technical delivery and business outcomes.

Responsibilities - Own customer lifecycle planning and engagement from onboarding through renewal. - Build trusted, proactive relationships with customers across the region. - Work with Sales on appropriate expansion opportunities, including cross-sell and upsell. - Coordinate internal teams to address customer issues promptly and effectively. - Partner with customer support engineers to keep communication and ticket responses coordinated. - Share customer feedback with relevant teams and use success metrics to shape account plans.

Requirements - Specific qualifications and experience criteria are not included in the available source, so they cannot be described reliably.

Benefits and work setup - Remote work, with the role based in the United States. - Competitive compensation and equity. - 25 days of baseline paid time off and paid volunteer days. - Equipment and additional support for remote work and development. - Two annual in-person gatherings, one company-wide and one team-focused.