Senior Customer Success Manager (Middle East)

Role overview

Own customer relationships across the Middle East, helping organizations realize value throughout onboarding, adoption, training, and renewal. Based remotely in Saudi Arabia, you will act as a trusted advisor and coordinate with technical and commercial colleagues to connect customer goals with effective service delivery.

Responsibilities - Manage the end-to-end customer journey, from onboarding and adoption through training and renewal. - Deliver customer training and support customer engagements or implementation work. - Build proactive relationships with customers across the region and understand their objectives. - Partner with Sales to identify and support expansion opportunities, including upsell and cross-sell. - Coordinate with support, platform architecture, product, and engineering teams to resolve issues. - Gather customer feedback and track success measures to guide account strategy and improve service.

Requirements - The provided role details do not include specific qualifications or experience requirements, so these cannot be stated reliably.

Benefits and work setup - Remote work, with the position based in Saudi Arabia. - Compensation includes a competitive package and equity. - 25 days of baseline paid time off and paid volunteer days. - Equipment and additional support for remote work and professional development. - Two annual in-person gatherings: one company-wide and one team event.