Customer Service Agent: German (11:00am - 20:00pm)

Role overview Provide customer support in German for people seeking help with live entertainment bookings and related issues. The work combines customer communication across several channels with record keeping and some operational tasks during quieter periods.

Responsibilities - Respond to customer inquiries by email, phone, chat, and social media. - Investigate incidents and provide accurate information using available tools and procedures. - Address complaints, offer appropriate solutions, and follow up to confirm resolution. - Maintain clear records of customer interactions, account actions, and related documents. - Follow support guidelines and help customers beyond the immediate question when needed. - Assist the Operations team when support incident volumes allow.

Requirements - Strong written and spoken German, plus fluency in English, Spanish, or Portuguese. - Customer service or user support experience is valuable. - Ability to organize, prioritize, and manage multiple tasks at once. - Clear communication, sound judgment, and a reliable, solution-focused approach. - Strong attention to detail and time management, with flexibility as needs change. - Must reside in Brazil.

Nice to have - Experience with Zendesk or similar customer support tools.

Benefits and work setup - Remote work, with a five-day schedule from 11:00 to 20:00 and a one-hour break. - Health, dental, and life insurance, plus meal and transport allowances. - Discounts on events, Spanish lessons, and a gym membership.