Customer Service Agent: French (08:00 - 17:00)

Role overview A fully remote customer support position focused on helping users resolve questions and incidents across email, phone, and social channels for a global live-entertainment platform. The role combines front-line customer care with light operational tasks during quieter periods, supporting an international audience throughout the day-shift schedule.

Responsibilities - Respond to customer inquiries through email, phone, chat, and social media, providing accurate and complete information using approved tools and knowledge resources. - Manage a steady flow of incoming calls and chats while maintaining service-quality standards. - Handle complaints professionally, propose appropriate solutions within established time limits, and follow up to confirm full resolution. - Log customer interactions, update account records, and file relevant documentation in line with internal procedures. - Adhere to communication guidelines, policies, and escalation paths. - Support the Operations team with parallel tasks during periods of lower ticket volume. - Contribute to a positive customer experience by going the extra mile to engage users.

Requirements - Prior experience in customer service or user support is highly valued. - Hands-on experience with Zendesk or comparable ticketing platforms is preferred. - Advanced French (spoken and written) plus fluent Spanish or English. - Strong organizational and time-management skills with the ability to juggle multiple tasks simultaneously. - Clear communication and interpersonal abilities, with a solution-oriented and reliable mindset. - Comfortable working remotely from Brazil, with a flexible attitude toward changing priorities.

Nice to have - Exposure to fast-paced, international, or growth-stage teams. - Experience supporting customers across multiple channels and regions.

Benefits and work setup - 100% remote position based in Brazil, Monday through Friday, 08:00–17:00 with a one-hour break. - Health, dental, and life insurance coverage. - Meal and transport allowances. - Gympass membership. - Discounted access to live events and experiences on the platform. - Spanish lessons and a young, multicultural team environment.