Implementation Engineer

Role overview Guide new customers through the technical onboarding of a security platform, from the post-sale handoff to initial value and transition to ongoing customer support. The work combines implementation planning, security integrations, configuration, training, and coordination across customer and internal teams. The role manages a portfolio of roughly 15–20 or more concurrent implementations.

Responsibilities - Own customer onboarding plans, timelines, milestones, and communication from handoff through launch. - Configure security integrations and platform settings, deliver training, and run incident simulations tailored to customer environments. - Partner with security operations specialists to validate configurations and prepare customers to detect and respond to threats. - Identify technical blockers, readiness gaps, and schedule risks early; troubleshoot or escalate to keep implementations moving. - Coordinate handoffs to customer success with clear technical context, expectations, and documentation. - Share recurring onboarding issues and improvement ideas with product and internal teams, and support less experienced teammates as needed.

Requirements - At least 2 years implementing SaaS products, security services, or IT services in enterprise environments. - Experience in a customer-facing technical role such as implementation, solutions engineering, technical support, or professional services. - Working knowledge of security tools such as EDR, SIEM, NDR, and CASB, and how they support security operations. - Understanding of networking fundamentals, including DNS, firewalls, proxies, and the OSI model, plus familiarity with AWS, Azure, or Google Cloud. - Ability to troubleshoot data flows and integrations, manage multiple projects, and communicate technical concepts to varied audiences. - Good judgment in setting expectations, handling difficult conversations, and deciding when to escalate; bachelor’s degree or equivalent practical experience.

Benefits and work setup Remote work is offered, and applicants must already be authorized to work in the United States; visa sponsorship is not available. The stated base salary range is $93,900–$136,200, with a target range of $104,000–$126,500, plus bonus eligibility and equity. The listed benefits include flexible work location, unlimited paid time off, up to 24 weeks of parental leave, and health benefits.