Remote job
Customer support/Integrations support (English)
Job details
About this role
Role overview
The position sits within a globally operating online gaming content provider, supporting partner-facing integrations and technical customer service. The role blends hands-on API troubleshooting with clear communication in English and Ukrainian across chat and messaging channels, helping external clients embed the company's products smoothly and remain supported after go-live.
Responsibilities
- Manage and support software integrations into partner platforms, including post-launch technical assistance - Communicate with partners and clients through corporate chat tools and other messaging channels - Maintain and update technical documentation - Administer internal panels: create accounts, manage permissions for customers and colleagues - Analyse player gaming activity and respond to operational alerts
Requirements
- Solid computer and technical proficiency - Excellent written and verbal communication skills - Upper-intermediate (B2) English plus Ukrainian, both spoken and written - Understanding of client-server communication - Practical experience with POSTMAN and API request handling
Nice to have
- Prior customer support experience - Higher education in computer science or a related field - Basic knowledge of any programming language - Familiarity with Kibana or Grafana
Benefits and work setup
- Shift schedule of two days on, two days off, 8 AM to 8 PM (day and night shifts) - 20 paid annual leave days plus 12 paid sick days - One additional day off on the employee's birthday - Access to a corporate psychologist for mental well-being - Remote and hybrid work options with flexible hours - Volunteering and social responsibility initiatives open to staff - Internal mobility programme for exploring new roles and career paths